These Terms and Conditions (“T&Cs”) govern the provision of Humansa Suisse services to customers (referred to as “Guest”).
For certain services specific provisions might apply. In the event of any conflict between the specific provisions and these general provisions, the specific provisions shall prevail.
All quotations issued by Humansa Suisse are based on these T&Cs and form an integral part of each contract. Humansa Suisse may amend these T&Cs at any time and publishes the current version on its website.
By using the services of Humansa Suisse, the Guest accepts the then-current T&Cs. This also applies to any waiver of the written form requirement.
2.1. A reservation becomes binding only once Humansa Suisse issues a reservation confirmation by email, phone or WhatsApp. The contract is formed upon such confirmation.
2.2. Selections of services are binding for both parties during the agreed reservation period.
2.3. If a third party acts on behalf of the Guest, the Guest and the third party are jointly and severally liable for all obligations arising from or in connection with the booking and services of Humansa Suisse.
3.1. Humansa Suisse undertakes to provide the services ordered/reserved by the Guest and confirmed by email, phone or WhatsApp. The Guest shall pay the agreed remuneration for booked services as well as for any services or costs of third parties provided at the Guest’s request.
3.2. All prices are in Swiss francs (CHF) and include statutory VAT.
3.3. All services consumed must be secured by a credit card or other means of payment. Services provided must be settled at the latest upon leaving the Spa area. If payment by invoice is agreed, the total amount is due at check-out of The Chedi Andermatt.
3.4. Price changes by Humansa Suisse remain expressly reserved.
4.1. All rights of Humansa Suisse (including logos, trademarks, and company names) are owned exclusively by Humansa Suisse. Photos, videos, audio or other visual recordings made by guests on the premises may be used for private purposes only. Personality rights of other individuals on the premises (e.g., other customers, visitors, employees) must be respected and recordings of such individuals require their prior consent. Artwork on the premises is protected by copyright; recordings thereof may only be used for private purposes.
4.2. Visual and/or audio recordings for commercial purposes (e.g., advertising/PR for products, brands or services; sponsored social media posts; product placement; editorial content; professional productions for third parties) are permitted only with prior written consent.
4.3. Use of Humansa Suisse’s protected identifiers—such as logos, trademarks, hotel name, or imagery—for commercial purposes is not permitted without prior written consent. This also applies to the publication of photos, videos, audio/video recordings created on the premises or materials owned by Humansa Suisse. Requests should be sent to longevity@humansa.ch and include: user (person/organisation), intended use and medium, assets to be used (logos/images/trademarks), and any concept or sample content.
The collection and processing of personal data are governed by the Privacy Policy of Humansa Suisse AG. The current version is available here: Humansa Suisse AG Privacy Policy.
6.1. The Guest is liable to Humansa Suisse for all damage, loss, or other harm caused by the guests, or his/her third parties. Humansa Suisse accepts no liability for theft or damage to items brought onto the premises by the guests.
6.2. Humansa Suisse is liable only for direct damage caused intentionally or by gross negligence. Any further liability—particularly for slight or moderate negligence—and liability for indirect or consequential damage (including loss of profit and pure economic loss) are excluded. The same applies to auxiliary persons and other third parties engaged by Humansa Suisse.
6.3. Humansa Suisse shall only be liable for loss or damage to items forgotten or left behind in the premises in the event of intentional or grossly negligent breach of duty; any further liability is excluded to the extent permitted by law. For data protection reasons, Humansa Suisse is under no obligation to actively contact guests; it is the guest’s responsibility to contact Humansa Suisse to claim lost items. For security and data protection reasons, identification documents such as passports, identity cards, driving licences and credit and debit cards will be handed over to the relevant police authorities within one week. Valuables with an estimated value of over CHF 500 will be handed over to the relevant police authorities after a storage period of four (4) weeks. All other lost property will be kept for one (1) year, provided this is reasonable from an operational point of view, and may then be donated to a charitable organisation if no legitimate claim has been made. Lost property will be forwarded on request at the guest’s risk and expense.
7.1. Should any provision of these T&Cs be invalid, the validity of the remaining provisions shall not be affected. The invalid provision shall be replaced by a valid provision that comes closest to the economic intent of the invalid provision.
8.1. Swiss law applies exclusively (excluding conflict-of-law rules and the CISG). Place of performance and exclusive venue for all disputes arising out of or in connection with the contractual relationship is the municipality of Altdorf (UR), Switzerland.
9.1. Cancellations of treatments/bookings must reach Humansa Suisse no later than 24 hours before the treatment time or before the spa opens. For later cancellations, the full amount is due.
10.1. The Guest must inform staff of any allergies or intolerances before treatment.
11.1. Treatment, Infusion and Supplement prices may be adjusted at any time. Prices stated on the price list at the time of the visit apply.
